Returns and refunds

If something is wrong, we will put it right. You have 30 days from delivery to request a return in Australia.

What you can return

• Unopened products in their original packaging.
• Products damaged in transit or sent in error — in those cases we pay the return shipping.

What we cannot accept

Health regulations prevent us taking back opened food, medication or used grooming products unless they are faulty.

How to request one

Email us with your order number. We reply within one business day with a return label and instructions.

Refunds

We refund to the original payment method within 10 business days of the product arriving back at our warehouse.